Terms and Conditions
Runa Studios
Terms & Conditions
Last updated: August 2026
Welcome to Runa Studios. These terms explain how bookings, payments, cancellations and participation in Runa sessions work.
By making a booking with Runa, you confirm that you have read and agreed to these terms.
1. About Runa
Runa Studios provides meditation, Yoga Nidra, sound and deep-rest experiences designed to support relaxation and general wellbeing.
Runa sessions are wellbeing experiences and are not medical treatment, medical advice or a substitute for professional healthcare.
2. Booking a session
Bookings are made online through Runa's booking system.
Your place is confirmed once your booking has been completed and, where applicable, payment has been received.
Please provide accurate contact information when booking so that I can contact you about your session if necessary.
If you are booking on behalf of another person, you are responsible for ensuring that they receive and understand the relevant session information and terms.
3. Session information
Please check the session details carefully before booking, including:
Date and time
Location
Duration
Price
What to bring
Any specific session information
For Deep Rest, sessions involve Yoga Nidra, guided relaxation, periods of stillness and an extended crystal sound experience.
If you have any questions about whether a session is suitable for you, please contact me before booking.
4. Participant wellbeing and safety
I want Runa sessions to feel safe, welcoming and comfortable.
You are responsible for informing me before the session of anything that may affect your ability to participate comfortably or safely.
This may include anything that could affect your ability to:
Lie down or remain still for an extended period
Get up from the floor
Participate in guided relaxation or breath awareness
Close your eyes or remain in a relaxed state
Experience sustained sound from crystal singing bowls and other sound instruments
If you have a medical condition, recent injury or surgery, are pregnant, or have any concerns about whether a session is appropriate for you, please seek appropriate professional medical advice before attending.
During a session, you are always welcome to change position, open your eyes, take a break or leave the practice if you feel uncomfortable.
Please refer to the Participant Safety & Wellbeing Information provided before booking for further information.
5. Sound experience
Sound is an integral part of Runa's Deep Rest sessions.
The sessions may include crystal singing bowls and other sound instruments and involve an extended period of sound.
If you have a known sensitivity or concern relating to sound, please contact me before booking to discuss whether the session is suitable for you.
6. Payment
The price of each session is displayed at the time of booking.
Payment is made through the booking system using the available payment methods.
Prices may change from time to time, but any change will not affect a booking that has already been confirmed.
7. Cancellation and refunds
I understand that plans can change.
If you need to cancel or move your booking, please give me at least 24 hours' notice.
Cancellations made more than 24 hours before the session can be transferred to another available session or refunded.
Cancellations made within 24 hours of the session, and no-shows, are normally non-refundable and cannot normally be transferred.
If something unexpected happens, please get in touch. I will always do my best to be reasonable where I can.
Nothing in this policy affects any cancellation or refund rights you may have under applicable consumer law.
Please see the full Cancellation Policy for further information.
8. If I need to cancel a session
Occasionally, circumstances outside my reasonable control may mean that I need to cancel or reschedule a session.
If I need to cancel a session, I will contact you as soon as reasonably possible.
You will be offered a transfer to another available session or a full refund for the cancelled session.
9. Arriving for your session
Please arrive approximately 10 minutes before your session to allow yourself time to settle in.
Late arrival may disrupt the experience for other participants. If you arrive after the session has started, I may not always be able to admit you immediately.
10. Respect for the space and other participants
Runa sessions take place in a shared environment.
I ask everyone attending to:
Treat other participants with kindness and respect
Follow reasonable instructions during the session
Keep phones and other devices silent
Avoid behaviour that may disturb other participants
Respect the quiet nature of the experience
I reserve the right to ask someone to leave a session if their behaviour is disruptive, unsafe or inappropriate.
Where someone is asked to leave because of their behaviour, a refund will not normally be provided.
11. Personal belongings
Please take reasonable care of your personal belongings during a session.
I cannot accept responsibility for loss or damage to personal belongings brought to a session, except where liability cannot legally be excluded.
12. Website information
I take reasonable care to ensure that information published on the Runa website is accurate and up to date.
Session descriptions, dates, prices and availability may change from time to time.
If an error occurs in relation to a booking, I will take reasonable steps to correct it and contact you where necessary.
13. Liability
I take reasonable care to provide Runa sessions in a safe and professional manner.
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under UK law, including liability for death or personal injury caused by negligence, or any other statutory rights that apply to you as a consumer.
You remain responsible for making me aware of anything relevant to your ability to participate safely and for following reasonable instructions during the session.
14. Privacy
When you make a booking, I collect and process personal information needed to manage your booking and provide the session.
Your information will be handled in accordance with my Privacy Policy.
Runa uses third-party services, including its booking and payment providers, to process bookings and payments. These providers may process your information on my behalf in accordance with their own privacy policies and applicable data protection requirements.
15. Photography and filming
From time to time, photographs or video may be taken at Runa sessions for promotional purposes.
I will not assume that you consent to being photographed or filmed simply because you attend a session.
Where photography or filming involving identifiable participants is planned, I will seek appropriate consent.
You can let me know if you do not wish to appear in promotional photographs or video.
16. Changes to these terms
I may update these terms from time to time to reflect changes to Runa's services, booking arrangements or legal requirements.
The terms applying to your booking will be those available at the time you make your booking, unless a change is required by law.
17. Contact
If you have any questions about these terms, a booking or whether a Runa session is suitable for you, please contact me before attending.
Runa Studios
Pembrokeshire, Wales
Email: runastudiouk@gmail.com
18. Governing law
These terms are governed by the law of England and Wales.
Any disputes will be subject to the applicable courts of England and Wales, subject to any rights you may have as a consumer under applicable law.